Refund Policy

Refund Policy

Right to return

You have 15 days from the delivery date to request a return.

Conditions for returns

For a return to be accepted, the item must be unused, in its original condition and packaging, and include all accessories received.

Return process and shipping costs

Email us at cardflip@use.startmail.com with your order number and the reason for your return.

If the return is due to an error on our part or a defective product, CardFlip will cover the corresponding shipping costs and you will receive a full refund.

If you choose to return the product voluntarily, with no defect or error on our part (for example, a change of mind), both the outbound and return shipping costs will be your responsibility. In this case, the shipping cost will be deducted from your refund, and you will receive the remaining proportional amount.

Refunds

Once we receive and inspect the returned item, we will process your refund within a maximum of 14 calendar days, using the same payment method used for the purchase.

For voluntary returns with no defect or error on our part, the refunded amount will equal the product price minus the shipping costs described above.

Defective or incorrect products

If you receive a defective or incorrect product, contact us within 48 hours of delivery with photos of the issue so we can resolve it at no extra cost to you, with a full refund including shipping.

Contact

CardFlip
Email: cardflip@use.startmail.com
Website: cardflip.shop